Unable to connec to the VM

14671893 0

Unable to connec to the VM. Check screenshot

Jonathan Valdes 0 Reputation points

2024-05-24T17:04:50.2533333+00:00
Hi might these points can help you.
Reset Remote Desktop Configuration: Sometimes the issue can be with the Remote Desktop service on the VM or the network connection. Resetting the RDP configuration might help.

Check Network Security Group Rules: Ensure that the necessary inbound port rules are set to allow traffic for RDP (usually TCP port 3389).

Review VM Console Logs: Check the logs for any errors that might indicate what is causing the connectivity issues.

Reset the NIC for the VM: This can sometimes resolve network-related issues.

Check the VM Resource Health: This can provide insights into any platform-level issues that might be affecting the VM.

Use Azure's Troubleshooting Tools: Azure provides tools like Azure Network Watcher and Azure Service Health which can help diagnose and give more detailed guidance on connectivity issues.
v-vvellanki-MSFT 4,915 Reputation points Microsoft Vendor

2024-05-28T04:20:20.1033333+00:00

Hi @14671893,

Just checking in to see if the below answer helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

2 answers

Marcin Policht 18,270 Reputation points MVP

2024-05-24T17:07:40.5566667+00:00

Follow https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/troubleshoot-rdp-connection

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin
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akinbade abiola 9,390 Reputation points

2024-05-24T17:09:53.0766667+00:00
Hello 14671893,

Thanks for your question.

Based on the screenshot, the virtual machine may not be turned on reachable.

ping <ip>

where the ip above is that of the VM. If you get no response then the VM most likely is not ON or the Port is unreachable. port 3389.

If this is the case, please turn it on

Further Steps to troubleshoot are documented here:

https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/troubleshoot-rdp-connection

Please let me know if you have further questions

You can mark it 'Accept Answer' if this helped.
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