How to remove an inactive account from Authenticator

Question

How to remove an inactive account from Authenticator

Paul Hamel 5

I have an inactive work account/email in Authenticator that I'm not able to remove. It displays gray. How can I remove this inactive account? I Initially setup Authenticator for this work account, but subsequently added multiple personal accounts. I'm still using Authenticator for my personal accounts. I have Authenticator version 6.2404.2872 installed on my Android version 12 Galaxy phone.

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Answer 1

Paul Hamel 5

Found solution that worked in Feb 19 2024 12:12am post by Sheila Semavor, and correctly answered by Deepak Dhiman on Apr 28 2024 2:36am. Deepak's full answer is there, but in brief, the inactive account needs to be deleted from Manage Accounts which is found within Android settings. Once deleted from there, it disappears from the Authenticator app.

AdamEdw 21 Reputation points

2024-10-25T05:00:00.8433333+00:00

That was the trick. Thank you for that!
Yogesh Puri 0 Reputation points

2026-03-04T11:14:44.6833333+00:00

Thanks, this worked

Answer 2

Azar 31,715 MVP Volunteer Moderator

Hi there Paul Hamel

Thanks for posting on QandA platform

Android and Amazon Fire devices

Open the Authenticator app on your device.
Tap Generate code.
In the Generate code screen, press and hold on the account you wish to remove.
When prompted, tap remove.

Apple devices

Open the Authenticator app on your device.
Tap Generate code.
In the Generate code screen, swipe the account you wish to remove to the left.

If this helped kindly accept the answer thanks much.

Paul Hamel 5 Reputation points

2024-05-25T01:37:47.6966667+00:00

Hi Azar,Thanks for the response, but unfortunately it didn't work. When I open Authenticator, there is not an option to generate code. I can see my one inactive work account and all my personal accounts, along with the settings button (3 vertical dots), but generate code is not visible. FYI, if I open any of my active personal accounts and select the settings button (the gear), "Remove account" is available. But I can't open the inactive account to select this. Thanks in advance.
Paul Hamel 5 Reputation points

2024-05-26T13:56:54.8633333+00:00

Hi Azar. I've tried your suggestion but it didn't work. I don't get the option to generate code as you noted in step 2.
AdamEdw 21 Reputation points

2024-10-25T04:57:55.9333333+00:00

My work account keeps repopulate after I select remove. Multiple reinstall, happens when signing in with two different accounts. The old work emal/account keeps populating.
AdamEdw 21 Reputation points

2024-11-09T01:10:45.77+00:00

The inactive account needs to be deleted from Manage Accounts which is found within Android settings. Once deleted from there, it disappears from the Authenticator app.

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How to remove an inactive account from Authenticator

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