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How to remove an inactive account from Authenticator

Paul Hamel 0 Reputation points
2024-05-24T18:26:35.1366667+00:00

I have an inactive work account/email in Authenticator that I'm not able to remove. It displays gray. How can I remove this inactive account? I Initially setup Authenticator for this work account, but subsequently added multiple personal accounts. I'm still using Authenticator for my personal accounts. I have Authenticator version 6.2404.2872 installed on my Android version 12 Galaxy phone.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Azar 22,355 Reputation points MVP
    2024-05-24T18:36:21.8366667+00:00

    Hi there Paul Hamel

    Thanks for posting on QandA platform

    Android and Amazon Fire devices

    1. Open the Authenticator app on your device.
    2. Tap Generate code.
    3. In the Generate code screen, press and hold on the account you wish to remove.
    4. When prompted, tap remove.

    Apple devices

    1. Open the Authenticator app on your device.
    2. Tap Generate code.
    3. In the Generate code screen, swipe the account you wish to remove to the left.

    If this helped kindly accept the answer thanks much.

  2. Paul Hamel 0 Reputation points
    2024-05-29T22:21:39.6733333+00:00

    Found solution that worked in Feb 19 2024 12:12am post by Sheila Semavor, and correctly answered by Deepak Dhiman on Apr 28 2024 2:36am. Deepak's full answer is there, but in brief, the inactive account needs to be deleted from Manage Accounts which is found within Android settings. Once deleted from there, it disappears from the Authenticator app.

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