Formating my c drive,

HANA.HARILE 0 Reputation points

When i formated my drive c , the sky account ask me for my account , i typed my school microsoft account , all the steps woked fine , until the last of going login , it say that. This username is belong to another organisation , my laptop is locked above 3 weeks , is there any solution ?, please contact if u can help , thank you

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  1. Deepanshu Sharma 490 Reputation points Microsoft Vendor


    I’m sorry to hear that you’re facing this issue with your laptop.

    The message “That username looks like it belongs to another organization” typically occurs when there’s a conflict between the account you’re trying to sign in with and the organization associated with it. Here are some steps you can take to resolve this:

    1. Local Account Login: First, try logging in with the local account created during the initial setup wizard instead of using another account. If you prefer to use a different account, make sure you connect to the network or add the other account to the domain.
    2. Check Your Organizations:
      • Sign in to the My Account portal with your work or school account.
      • Select “Organizations” from the left navigation pane or choose the “Manage organizations” link from the Organizations block.
      • Review the information for your Home organization and ensure that you recognize all the organizations you have access to
    3. Run Factory Reset Again:
      • From the sign-in page, look for the power icon. Click on it, then hold down the Shift key while choosing “Restart.” This will bring up the WinRE (Windows Recovery Environment) menu.
      • Choose “Troubleshoot” > “Reset this PC,” and then run the option that deletes everything again.
      • If needed, consider a clean install using the ISO file you can download from Microsoft.
    4. Windows 11 Version:
      • Make sure you know which version of Windows 11 you have (Home, Pro, or Education).
      • If the issue persists, you might need to perform additional troubleshooting steps based on your specific version.
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