Troubleshooting issues after update and reboot

Stephan js 0 Reputation points

My computer froze after a Microsoft update and now it won't boot up in normal mode, only in safe mode. Can someone provide some steps or resources to troubleshoot this issue?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,003 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
1,002 questions
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  1. Hania Lian 10,016 Reputation points Microsoft Vendor


    What's the KB number you have installed?

    Force your computer to enter Automatic Repair mode by interrupting the boot process three times. You can do this by turning on your computer and forcibly shutting it down when you see the manufacturer’s logo. After the third interruption, Windows should automatically enter the repair mode.

    If prompted, select Advanced options and then Troubleshoot.

    From there, you can select Startup Repair or Command Prompt for further troubleshooting.

    In the Command Prompt, you can use the command to check for and repair corrupted system files.

    sfc /scannow

    If the issue is with the boot sector, you can use the Command Prompt to execute the following commands:

    bootrec /fixmbr

    bootrec /fixboot

    bootrec /rebuildbcd

    If none of above worked, we recommend you could uninstall the update to see if the issue fixed.

    Hope this helps.

    Best Regards,

    Hania Lian


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  2. Docs 15,396 Reputation points

    Please run the V2 log collector while in safe mode and post a share link using one drive, drop box, or google drive.

    BSOD - Posting Instructions - Windows 10 Forums (

    BSOD - Posting Instructions | Windows 11 Forum (

    Make sure that links are available without sign in.

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