Microsoft Authentificator App Android / couldn't Add Workaccount

Tobias Pahling 0 Reputation points
2024-05-26T08:13:34.2866667+00:00

Good Day, if i Add my workaccount to the App, after the login the result is 'unknown error'. I couldn't use authenticator for my Business Account. How can i solve it?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Givary-MSFT 29,671 Reputation points Microsoft Employee
    2024-05-28T07:59:07.45+00:00

    @Tobias Pahling Thank you for reaching out to us, to troubleshoot this issue we need authenticator logs/incident id - https://learn.microsoft.com/en-us/troubleshoot/azure/entra/entra-id/ad-dmn-services/send-microsoft-authenticator-logs.

    However these logs can be analyzed with the help of our support team.

    Before you reach to our support team, request you to check if there is any VPN software installed on your phone, if yes please uninstall it and try to add the account and check if it helps?

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