how to solve the blue screen of death problem in Windows?

Question

Hello, good time, I recently bought a laptop and its model is HP EliteBook 755 G5. Earlier, I checked with the health check program, which said that you can install Windows 11, and I installed it, but when the microphone was used in any program, the screen of death showed a blue screen and the error code was: system service exception and then again. I installed Windows 10, but now I checked the health check program and saw that it said that your CPU is old. Is there a way to fix that blue error and use Windows 11?

Answer 1

Please perform the following steps:

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1)Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging-2.html#post2177966

https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging.html#Part3

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2)Create a new restore point

https://www.elevenforum.com/t/create-system-restore-point-in-windows-11.3602/

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3)Uninstall and reinstall:

cnxthdaudservice Conexant UAA Function Driver for High Definition Audio Service c:\windows\system32\drivers\chdrt64.sys Kernel Driver

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Name	Conexant SmartAudio HD
Manufacturer	Conexant
Status	OK
PNP Device ID	HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C83D8&REV_1001\5&15D49F65&0&0001
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\CHDRT64.SYS (8.65.320.20, 3/60 MB (3,778,912 bytes), 09/03/1403 11:41 ب.ظ)

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4)The BIOS Version/Date HP Q81 Ver. 01.25.00, 31/06/1402

Reinstall the BIOS > check to see if the date is updated

https://support.hp.com/us-en/drivers/swdetails/hp-elitebook-755-g5-notebook-pc/model/19753488/swItemId/ob-322022-1?sku=4HZ53UT

Answer 2

Hello,

Based on my search, HP EliteBook 755 G5 Notebook PC contains processors below:

AMD Ryzen 7 2700U APU

AMD Ryzen 5 2500U APU

AMD Ryzen 3 2300U APU

https://support.hp.com/us-en/document/c05999629

Windows 11 does not support these processors.

That is to say, you can't install Windows 11 on this computer.

About Windows 11 supported amd processors, please refer to this link:

https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-amd-processors

Best Regards,

Hania Lian

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Answer 3

Please run the V2 log collector and post a share link using one drive, drop box, or google drive.

BSOD - Posting Instructions - Windows 10 Forums (tenforums.com)

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

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