BitLocker Self-Service Portal Configuration Error

Question

After setting up the BitLocker portal, an error message appears upon attempting to open the self-service portal:

Configuration Error - Server Error in '/SelfService' Application

Description: An Error occurred during the processing of a configuration file required to service this request.

How can this issue be resolved?

Answer 1

Hi, @SliperPoon

Thank you for posting in Microsoft Q&A forum.

To resolve the "Configuration Error - Server Error in '/SelfService' Application" issue when opening the BitLocker self-service portal, you need to ensure that the prerequisite for Microsoft ASP.NET MVC 4.0 is installed on the web server. This error occurs when the required configuration file cannot be processed due to missing files or assemblies. Installing the prerequisite should resolve this issue.

For your reference:

https://learn.microsoft.com/en-us/mem/configmgr/protect/tech-ref/bitlocker/troubleshoot#troubleshoot-bitlocker

---

If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".