Share via

Win 11 shuts down when waking up. Kernel 41 (63)

Guy McVey 0 Reputation points
2024-05-26T21:17:00.76+00:00

With my new Intel build I get Kernel Event ID 41 (63)

Any help would really be appreciated!

I have:

  • re-installed windows on different NVME
  • tried a different power supply
  • disable hibernate, enable hibernate, all versions of sleep settings like disable fast startup
  • turn off Ram XMP
  • Sfcscannow
  • banging my head against the wall
  • new drivers

I have .dmp files in a zip, but here's some info:

|Windows version:|Windows 11, 10.0, version 2009, build: 22631
(x64)| | -------- | -------- | |Windows version:|Windows 11, 10.0, version 2009, build: 22631 (x64)| |Hardware:|ASUS, ASUSTeK COMPUTER INC., ROG STRIX Z690-E GAMING WIFI| |CPU:|GenuineIntel Intel(R) Core(TM) i5-14600KF 8664, level: 6| |Processor count:|20 logical processors, active mask: 1048575| |RAM:|32581.3MB|

5/26/2024 12:17:53

|Bugcheck code:|0x1000007F(0x8, 0xFFFFB881F8DF9E70, 0xFFFF920DCA480F70,
0xFFFFF8055872F31F)| | -------- | -------- | |Bugcheck code:|0x1000007F(0x8, 0xFFFFB881F8DF9E70, 0xFFFF920DCA480F70, 0xFFFFF8055872F31F)| |Bugcheck name:|UNEXPECTED_KERNEL_MODE_TRAP_M|

5/26/2024 10:03:55 AM your computer crashed or a problem was reported

Crash dump file: C:\WINDOWS\Minidump\052624-14359-01.dmp (Minidump)
Crash dump file: C:\WINDOWS\Minidump\052624-14359-01.dmp (Minidump)
Bugcheck code: 0x1000007F(0x8, 0xFFFFE1010A5B2E70, 0xFFFFA50EF3D00F70, 0xFFFFF80569F2F31F)
Bugcheck name: UNEXPECTED_KERNEL_MODE_TRAP_M
Bug check description:

|Bugcheck code:|0x1000007F(0x8, 0xFFFFE1010A5B2E70, 0xFFFFA50EF3D00F70,
0xFFFFF80569F2F31F)| | -------- | -------- | |Bugcheck code:|0x1000007F(0x8, 0xFFFFE1010A5B2E70, 0xFFFFA50EF3D00F70, 0xFFFFF80569F2F31F)| |Bugcheck name:|UNEXPECTED_KERNEL_MODE_TRAP_M|

5/25/2024 4:16:52 PM

|Bugcheck code:|0x133(0x0, 0x501, 0x500,
0xFFFFF8070731C340)| | -------- | -------- | |Bugcheck code:|0x133(0x0, 0x501, 0x500, 0xFFFFF8070731C340)| |Bugcheck name:|DPC_WATCHDOG_VIOLATION|

5/22/2024 6:37:51 AM

|Bugcheck code:|0x1000007F(0x8, 0xFFFFD68052779E70, 0xFFFFB38AE0E20F70,
0xFFFFF80255D2F31F)| | -------- | -------- | |Bugcheck code:|0x1000007F(0x8, 0xFFFFD68052779E70, 0xFFFFB38AE0E20F70, 0xFFFFF80255D2F31F)| |Bugcheck name:|UNEXPECTED_KERNEL_MODE_TRAP_M|

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,728 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Hania Lian 10,351 Reputation points Microsoft Vendor
    2024-05-28T01:43:39.01+00:00

    Hello,

    Firstly, I suggest that check for update, if any security update could be found to install.

    Then confirm that any new hardware that is installed is compatible with the installed version of Windows.

    Meanwhile, check if video card driver and motherboard driver has been updated.

    For the dump file, I suggest that open a Microsoft ticket to help with in-depth analysis.

    Global Customer Service phone numbers - Microsoft Support

    Best Regards,

    Hania Lian

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.

    0 comments