I accidentally deleted the microsoft authenticator app, & cannot sign-in back to authenticator app

Question

I accidentally deleted the microsoft authenticator app, & cannot sign-in back to authenticator app

AHMAD NIZAM BIN MOHAMAD ASRI 30

Hello, recently i accidently deleted the authenticator app, after reinstalling the app i can't fully sign in to the app due to authentication needed like fill the security code given to fully sign in to the authenticator app. so, My question is how can i check the security code while im halfway thru sign in to the authenticator app? everytime i sign in to the authenticator app the app ask for authentication code.. i mean like how can i check the code while im not fully sign in to authenticator app yet because the authenticator code is needed.. the app is terrible should do some back up choices like using sms or other email to receive the code.. pls help me because this is my work email lot of important stuffs need to be access thru this email.. Screenshot_20240527_102906_com.azure.authenticator

AHMAD NIZAM BIN MOHAMAD ASRI 30 Reputation points

2024-05-28T09:05:10.2933333+00:00

anyone? please help me asap..
Vay 35 Reputation points

2024-05-28T16:28:16.7866667+00:00

I’m having the exact same problem. I’m stuck in an endless loop with it
MOUSSA EL HAJRAOUI 315 Reputation points

2024-05-28T18:48:01.83+00:00

Hi there,

As I can see you did not enable multiple authentation factors, what happens when you select "Use a verification code" ?
AHMAD NIZAM BIN MOHAMAD ASRI 30 Reputation points

2024-05-29T01:31:41.2133333+00:00

@MOUSSA EL HAJRAOUI yeap i didn't enable yet because im still new to it.. if i tap the "use verification code" the app will ask me to check the code on authenticator app.. but how can i check it? because i can't fully sign in to the authenticator app due to the "verification code/approve request" based on the screenshot above is needed.. every time i tried to sign in the authenticator app, after entering password, it will take me to this "approve request/verification code" page.. Microsoft should do it, like have backup code receiver with other methods like using other emails or phone number as default, no need to set it manually..
MOUSSA EL HAJRAOUI 315 Reputation points

2024-05-29T15:18:32.34+00:00

Hi there,

I suggest to setup more authentication options in your M365 account (Security->Manage how I sign in->Add a new way to sign in or verify).

Note: the sign-in and verification options are managed by authentication administrators (for Enterprise licenced M365).

Take a look of a configured multiple factors authentication. (see for example: my account I setup 5 ways to authenticate)

You can also enable/disable passwordless authentication.

If you succeed in this do not forget to enable cloud backup
I Hope this will help you.
AHMAD NIZAM BIN MOHAMAD ASRI 30 Reputation points

2024-05-30T06:15:14.6433333+00:00

@MOUSSA EL HAJRAOUI so that's mean i need to ask my admin to reset the authenticator app for me? because i can't do anything, every page i sign in, page ask me the verification using authenticator app.. but i don't know how to verify it because i still can't sign in the authenticator app due to authentication needed by using the app that i can't even fully sign in..
MOUSSA EL HAJRAOUI 315 Reputation points

2024-05-30T09:27:15.9+00:00

Yes ask admin to add more authentication options. (especially alternate email to get verification code sent to your second email address). If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

2 answers

Your answer

AHMAD NIZAM BIN MOHAMAD ASRI 30 Reputation points

2024-05-28T09:05:10.2933333+00:00

anyone? please help me asap..
Vay 35 Reputation points

2024-05-28T16:28:16.7866667+00:00

I’m having the exact same problem. I’m stuck in an endless loop with it
MOUSSA EL HAJRAOUI 315 Reputation points

2024-05-28T18:48:01.83+00:00

Hi there,

As I can see you did not enable multiple authentation factors, what happens when you select "Use a verification code" ?
AHMAD NIZAM BIN MOHAMAD ASRI 30 Reputation points

2024-05-29T01:31:41.2133333+00:00

@MOUSSA EL HAJRAOUI yeap i didn't enable yet because im still new to it.. if i tap the "use verification code" the app will ask me to check the code on authenticator app.. but how can i check it? because i can't fully sign in to the authenticator app due to the "verification code/approve request" based on the screenshot above is needed.. every time i tried to sign in the authenticator app, after entering password, it will take me to this "approve request/verification code" page.. Microsoft should do it, like have backup code receiver with other methods like using other emails or phone number as default, no need to set it manually..
MOUSSA EL HAJRAOUI 315 Reputation points

2024-05-29T15:18:32.34+00:00

Hi there,

I suggest to setup more authentication options in your M365 account (Security->Manage how I sign in->Add a new way to sign in or verify).

Note: the sign-in and verification options are managed by authentication administrators (for Enterprise licenced M365).

Take a look of a configured multiple factors authentication. (see for example: my account I setup 5 ways to authenticate)

You can also enable/disable passwordless authentication.

If you succeed in this do not forget to enable cloud backup
I Hope this will help you.
AHMAD NIZAM BIN MOHAMAD ASRI 30 Reputation points

2024-05-30T06:15:14.6433333+00:00

@MOUSSA EL HAJRAOUI so that's mean i need to ask my admin to reset the authenticator app for me? because i can't do anything, every page i sign in, page ask me the verification using authenticator app.. but i don't know how to verify it because i still can't sign in the authenticator app due to authentication needed by using the app that i can't even fully sign in..
MOUSSA EL HAJRAOUI 315 Reputation points

2024-05-30T09:27:15.9+00:00

Yes ask admin to add more authentication options. (especially alternate email to get verification code sent to your second email address). If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Answer 1

Tyler Allen 5

Yep stuck in a loop as well

Answer 2

Francisco Javier Dominguez Gomez (MemberState) 0

Here too, I'm in a loop as well. It makes no sense at all to sign in the app, while it has the phone number as true personal. Just ridiculous Microsoft

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I accidentally deleted the microsoft authenticator app, & cannot sign-in back to authenticator app

2 answers

Your answer