Help Needed with Windows Update Error 0x80070002

Question

Hi Microsoft Support,

I hope you're doing well. I'm having trouble updating my Windows 10 (Version 21H1) computer. Every time I try to install the latest updates, I get an error with the code 0x80070002. Here's what I've already tried to fix it:

1. Ran the Windows Update Troubleshooter: It found some issues and fixed them, but the error still shows up.
2. Deleted the Software Distribution Folder: I stopped the Windows Update service, deleted the files in that folder, and then restarted the service. Unfortunately, it didn't help.
3. Used System File Checker (sfc /scannow): It didn't find any problems.
4. Checked for Disk Errors: I ran chkdsk /f, and there were no errors on my disk.

Even after doing all this, I keep seeing the same error. Can you help me figure out what to do next? Do you need any specific information from me to solve this issue?

Thanks a lot for your help!

Best regards,

Apklegendsfr

Answer 1

Resetting the Windows Update components can fix many update-related issues.

Open Command Prompt as Administrator:

Stop Windows Update Services:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

Rename Update Folders:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old

Restart Windows Update Services:

net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Open Command Prompt as Administrator.

Run the System File Checker: sfc /scannow.

If SFC finds and fixes issues, restart your computer.

Run the Deployment Imaging Service and Management Tool: DISM /Online /Cleanup-Image /RestoreHealth.