I am looking to have a Microsoft Teams calling feature for our organization. We want to use teams to receive calls that are coming on restaurant's phone number. We already have Microsoft 365 Business basic license. What can I use to get this service?

Question

We have 8 restaurants in our market and each one of them has different phone number. We are looking to get the service in which when someone calls on those restaurant phone number, we receive them over teams and can also categorize them accordingly such as Guest Complaints, Restaurant Operations etc.

Answer 1

Hi, You need to get subscription team calling plan in order to get the calls in teams. Please read more about the team calling plan. In below link. https://learn.microsoft.com/en-us/MicrosoftTeams/calling-plans-for-office-365