Locked out of my Microsoft Azure Account

Question

I need help getting past my locked account Microsoft Azure account. With the security info, it states it will send a security code to my alternate email. A code is never sent to my alternate email. How do I get in to access my Microsoft Azure account?

Answer 1

Jacob Erickson Greetings & Welcome to Microsoft Q&A forum!

I need help getting past my locked account Microsoft Azure account. With the security info, it states it will send a security code to my alternate email. A code is never sent to my alternate email. How do I get in to access my Microsoft Azure account?

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team to resolve the issue. Since this is a locked-out scenario and you aren't able to login, I'd recommend reaching out to our Global Customer Service team, or you can contact the Azure Data Protection team for further assistance - (866-807-5850).

If this is your Azure AD account and there is no one to let you back in, you can follow the steps to unblock yourself if you have sspr enabled.

For future reference, I'd also recommend creating and managing an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) teannt because you can't sign in for any reason.

Do let me know if that helps or have any other queries.

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