‎message recall reports are not correct‎ In hybrid exchange

Ibrahim AlHusari 191 Reputation points



We have hybrid exchange 2019, the issue only happens when cloud user sends an email to on premise user and when user tries to recall his email he got this message (Messages to recipients outside your organization or on-premises can't be recalled), although the recall itself is working fine and it is just reporting issue.





Microsoft Exchange Online
Exchange Server
Exchange Server
A family of Microsoft client/server messaging and collaboration software.
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Microsoft Exchange Hybrid Management
Microsoft Exchange Hybrid Management
Microsoft Exchange: Microsoft messaging and collaboration software.Hybrid Management: Organizing, handling, directing or controlling hybrid deployments.
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  1. Jake Zhang-MSFT 2,310 Reputation points Microsoft Vendor

    Hello @Ibrahim AlHusari,

    Welcome to the Microsoft forum for technical support.

    Based on your description, I searched the official documents, which pointed out that the new email recall feature only works within the scope of the tenant. Messages cannot be recalled over the Internet or across tenants. For hybrid customers, emails sent from cloud mailboxes to local mailboxes cannot be recalled. Therefore, the recall itself may succeed, but the recall report will still indicate "failure" in this scenario, which is the expected behavior.Screenshot 2024-05-29 101226

    Refer to: Work with Cloud-based Message Recall | Microsoft Learn

    Please feel free to contact me if you have any queries.


    Jake Zhang

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