How to get azure field in servicenownow

Question

I done the sso integration, but i need without provisioning, how to get fields like city,titile, deparment,mobilenumber in servicenow via sso attribute and cliams, is it [possible to get field

Answer 1

Hi @Meha

Thank you for posting this in Microsoft Q&A.

I understand that you want to get azure field in ServiceNow.

Yes, it is possible to get user attributes such as city, title, department, and mobile number from Azure AD and pass them to ServiceNow via SSO attributes and claims.

To do this, you will need to configure the SSO integration between Azure AD and ServiceNow to include the desired user attributes as SSO attributes and claims. You can do this by creating a custom SAML attribute mapping in Azure AD that maps the user attributes to SSO attributes and claims that are recognized by ServiceNow.

As you mentioned, I understand that you have already configured SSO. To create a custom SAML attribute mapping in Entra Id:

1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
2. Browse to Identity > Applications > Enterprise applications > All applications.
3. Select the application, select Single sign-on in the left-hand menu, and then select Edit in the Attributes & Claims section.

Claims config of the application Below is the sample assertion that contains azure fields like city, title, deparment,mobilenumber

For your reference: Customize SAML token claims

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.

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