Passed Exam yesterday still no certificate in profile.

Edwin Ramirez 20 Reputation points

Passed the MB-910 (CRM) yesterday and received the Congratulations email w/ MCID. Work is asking for the Certificate ASAP. Pearson Vue says there are no issues w/ my account and I have merged my learn profile w/ my certification profile (same email). I have been trying to identify the next step but requesting guidance. I've called Microsoft support but the chatbot directs me to the site. Any guidance would be appreciated, thank you.

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
37,128 questions
0 comments No comments
{count} votes

Accepted answer
  1. Rakesh Gurram 4,890 Reputation points Microsoft Vendor

    Hi Edwin Ramirez,

    Thank you for asking this question on the Microsoft Q&A Platform.

    Microsoft Certification/Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own forums:

    It’s possible to ask questions by clicking on “Get Started” -> “Ask a Question.”

    or “Ask a new question >” and Learn/Cert Moderators will help you.

    Microsoft Training Support Forum

    Microsoft Certification - Transcript - Missing Exams or Certificates

    Microsoft Certification - Missing Badge/Sharing

    Microsoft Certification - Profile/MCID Assistance

    Certifications tab moved under Credentials. Below is direct link to your Certifications tab:

    Account Management you can link your private and work email addresses:


    Below your certification, click View certification details, next click Print button above your certificate, select Save as PDF, under More settings uncheck Headers and footers, etc.

    Pearson VUE Support:

    Pearson VUE - Customer Service

    Pearson VUE - Chat

    Please don't forget to Accept Answer and close this thread.

    1 person found this answer helpful.
    0 comments No comments

0 additional answers

Sort by: Most helpful