Passed Exam yesterday still no certificate in profile.

Question

Passed the MB-910 (CRM) yesterday and received the Congratulations email w/ MCID. Work is asking for the Certificate ASAP. Pearson Vue says there are no issues w/ my account and I have merged my learn profile w/ my certification profile (same email). I have been trying to identify the next step but requesting guidance. I've called Microsoft support but the chatbot directs me to the learn.microsoft.com site. Any guidance would be appreciated, thank you.

Answer 1

Hi Edwin Ramirez,

Thank you for asking this question on the Microsoft Q&A Platform.

Microsoft Certification/Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

It’s possible to ask questions by clicking on “Get Started” -> “Ask a Question.”

or “Ask a new question >” and Learn/Cert Moderators will help you.

Microsoft Training Support Forum

Microsoft Certification - Transcript - Missing Exams or Certificates

Microsoft Certification - Missing Badge/Sharing

Microsoft Certification - Profile/MCID Assistance

Certifications tab moved under Credentials. Below is direct link to your Certifications tab:

https://learn.microsoft.com/en-us/users/me/credentials?tab=credentials-tab

Account Management you can link your private and work email addresses:

https://learn.microsoft.com/en-us/users/me/settings

 

Below your certification, click View certification details, next click Print button above your certificate, select Save as PDF, under More settings uncheck Headers and footers, etc.

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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