Locked Out of MSDM Azure due to Purge Protect HSM

Cosette 0 Reputation points

Hello all,

I have an MSDM subscription and $150/monthly credit.I was following an azure tutorial and it told me to get a key vault. I originally thought the key vault was $0.003 every 10,000 transactions and was recommended by azure to enable purge protect- to which I did for 7 days.

Turns out it was an HSM key vault (my fault) and is charging ~75 per day.

I would like to make a support ticket, however I am currently locked out of my account as the HSM has depleted all of my resources. Despite this, I was able to delete the HSM key and it is scheduled to be purged tomorrow. Will the system be able to purge the key as my account is suspended?

When I look to the "Current Cost" it is around $600 now. Will I have to pay this and then get a refund, or is support able to help me and remove this from my account, or will the charges go over to my next monthly installment of my credit?

I am confused about this charge because Azure is supposed to suspend my account and stop ALL incurring charges. You would think this would include the key vault no?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. hossein jalilian 4,615 Reputation points

    Hello Cosette,

    Thanks for posting your question in the Microsoft Q&A forum.

    I suggest raising a support ticket to the Billing Team to support you

    Click HERE to raise a ticket

    Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful

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