how to download system dlls of particular version/timestamp

Dev Stability 7 Reputation points
2024-05-29T07:04:28.4566667+00:00

I have a dump collected from a system that i dont have access to. Opening the dump in windbg shows incomplete callstack due to missing kernelbase dll. It should have been downloaded from microsoft symbol server but it has failed. This is a very frequent issue for system dlls unable to download. This is causing a lot of problems as we are getting incomplete callstacks for crashes and unable to group them. Please root cause why the system dlls are missing from MS symbols server so frequently.

The dll missing in my dump :

0:000> lmvm KERNELBASE
Browse full module list
start             end                 module name
00007ffb`b1f80000 00007ffb`b2094000   KERNELBASE T (no symbols)           
    Loaded symbol image file: KERNELBASE.dll
    Image path: C:\Windows\System32\KERNELBASE.dll
    Image name: KERNELBASE.dll
    Browse all global symbols  functions  data
    Timestamp:        Fri Mar 15 09:57:06 2024 (65F3CE1A)
    CheckSum:         0011BB8C
    ImageSize:        00114000
    File version:     6.3.9600.21914
    Product version:  6.3.9600.21914
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Windows
Windows
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Visual Studio Debugging
Visual Studio Debugging
Visual Studio: A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.Debugging: The act or process of detecting, locating, and correcting logical or syntactical errors in a program or malfunctions in hardware. In hardware contexts, the term troubleshoot is the term more frequently used, especially if the problem is major.
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