Can we add Teams to our new online counselling platform?

Jamie Smith 0 Reputation points

Hi, who do we need to talk to to discuss how we can use Teams as the video conferencing element for a new online counselling platform we are creating?

Many thanks

Jamie Smith


Mobile: +44 07860 601034

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. LiweiTian-MSFT 15,675 Reputation points Microsoft Vendor

    Hi @Jamie Smith

    Sure, Microsoft Teams can be a great tool for online counselling. Here’s a step-by-step guide on how you can set it up:

    Download Microsoft Teams: If you’re using a smartphone or tablet, download the Microsoft Teams app from the app store. If you’re using a desktop computer, ensure you have the latest version of Google Chrome or Microsoft Edge.

    Office 365 License: To establish your HIPAA compliance, you or your organization must have an Office 365 license with Microsoft. An active Office 365 contract automatically provides you with a HIPAA-required Business Associate Agreement.

    Set Up a Client for Teletherapy Sessions: With an Office 365 contract and the accompanying BAA in place, it takes just a little work on the front end to set up a client for teletherapy sessions on Microsoft Teams.

    Create a Teams-Based Therapy Environment: You can create a Teams-based therapy environment for each client, where you can share files and web links with the client, as well as conduct video-chat therapy sessions, all in a private, safe online setting.

    Check Legal Requirements: Before you begin using Teams for teletherapy, you should confirm the current legal requirements regarding telemedicine platforms.

    Email Invitations: Your therapist will send you a Microsoft Teams meeting request by email. In the email, there will be a link to join the meeting.

    Join the Meeting: Check that your camera and microphone are working using the toggle buttons, then click 'Join now’.

    Please note that your Teams version and implementation has to allow guests from outside your organization to join internal teams. If you are using a work copy of Teams provided by your employer, you’ll need to talk to your organization’s Teams administrator to make sure Teams is set up to allow outside guests.

    For more details, see Delivering teletherapy with Microsoft Teams

    The Connected Clinic: Virtual Appointments Made Easy

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