Unable to access excel file

Question

Unable to access excel file

Gokulraj 0

I shared a document for my organization one of the user's mail was also sent to the user but he can't access that Excel file.

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Answer 1

Hello,

Thank you for posting in Q&A forum.

If a user receives an email sharing a document but is unable to access the Excel file, there may be several reasons that can cause this situation. Here are some possible solutions:

Ensure that users have access to the Excel file. When sharing documents, you may need to ensure that users have appropriate permissions to view or edit the file.

Ensure that the shared link is valid and points to the correct Excel file. Sometimes links may expire or point to the wrong location, preventing users from accessing files.

Sometimes specific browsers or devices may cause access issues. It is recommended that users try accessing links on different browsers or devices.

Sometimes browser caching may cause access issues. It is recommended that users clear their browser cache and try to access the link again.

If none of the above methods can solve the problem, it is recommended that users contact the organization's IT support team, who may be able to provide more professional assistance and eliminate potential network or permission issues.

Best regards，

Jill Zhou

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Gokulraj 0 Reputation points

2024-05-30T07:40:48.47+00:00

@jing zhou I provide the edit access. We tried different browsers and devices, but no luck. That particular user account faces this kind of issue; others are working fine.

Answer 2

Jiajing Hua 18,060 Moderator

Hi @Gokulraj

Is there any error message when that user opens the shared file? If yes, please share it with us.

If you share another workbook for a test, will that user open it successfully?

Besides, does the email account used by that user have the same tenant name as your account?

I suggest you let the user also open the shared file via Excel desktop to have a check.

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Gokulraj 0 Reputation points

2024-05-31T04:40:00.9233333+00:00

@Jiajing Hua
Gokulraj 0 Reputation points

2024-05-31T04:40:29.1966667+00:00
Jiajing Hua 18,060 Reputation points Moderator

2024-05-31T06:52:59.6733333+00:00
Hi @Gokulraj Mani

Thanks for your back.

Have you tried to share other files to that user?

If you have the admin permission, you may run following diagnostics within the tenant to identify possible issues that affect user access.

https://aka.ms/PillarCheckUserAccess

I suggest you go to your OneDrive online > In the upper right corner, click "Settings" > “OneDrive Settings” > In the upper left corner, click “Return to classic OneDrive" > Find and right-click on the shared Excel file > Share > Shared with.

Ensure that user is listed.

You may also click "Advanced" > Check Permissions > Enter that user account > Check Now.

If the result shows that user has permission on this file, I suggest you remove this user options in ribbon. In my example, I can click "Manage Parent" > click that user account > Remove User Permissions. Then grant that user permissions to the file again.

If this issue still persists, please let others share files to that user to troubleshoot whether something wrong with that account, such as Site user ID mismatch.

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Unable to access excel file

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