503 service unavailable - keeps repeating

Dirk Broenink 125 Reputation points
2024-05-30T10:36:29.21+00:00

Hi,

Service: OpenAI service, using chat completions.

Region: Sweden Central

Scenario: When making a request it consistently tells me a 503 Service Unavailable error. This started happening since an hour. Only occasionally it does come through normally.

This is happening consistently for our Azure OpenAI service. I don't see anything wrong in Cost analysis or any errors messages internally. Service Health is good according to (https://portal.azure.com/#view/Microsoft_Azure_Health/AzureHealthBrowseBlade/~/resourceHealth).Is it a temporary issue?

Azure OpenAI Service
Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
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  1. Brand Dominik 80 Reputation points
    2024-05-31T08:01:43.2666667+00:00

    Hello together

    Since 2 days I am also experiencing the same errors. I have the same errors about the cognitive resources in both Regions - Sweden Central and Switzerland North.

    In Azure, I can see in the “Resource integrity” menu item that there is a problem and that Microsoft is working on recovery.

    User's image

    regards

    Dominik

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  1. YutongTie-MSFT 47,421 Reputation points
    2024-05-30T16:44:33.15+00:00

    Hello Dirk,

    Thanks for your information again, we have escalated this issue to product team for investigation, we will let you know once there is any response we hear.

    At the meantime, I am happy to enable you a free support ticket for this case so that it can be solved in a time manner. If you want it, please share your Azure Subscription ID to me in the private message so that I can do so.

    @Jason zhang, please let me know the same if you want one.

    Thanks for reporting this issue again and we hope this helps.

    Regards,

    Yutong

    -Please kindly accept the answer if you feel helpful to support the community, thanks a lot.