I can't delete any files from Onedrive

Shawn H 0 Reputation points
2024-05-30T14:16:05.72+00:00

The system won't let me delete any files from Onedrive. My storage is over capacity so I have to delete files but when I try to delete them it gives me an error message saying "The site has exceeded its maximum storage limit" and then tells me to delete files I don't need and empty the recycle bin. How do I get out of this loop? Any suggestions appreciated!

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,175 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Jiajing Hua-MFST 6,910 Reputation points Microsoft Vendor
    2024-05-31T03:26:43.89+00:00

    Hi @Shawn H

    Please check whether this similar thread is helpful:

    https://answers.microsoft.com/en-us/msoffice/forum/all/this-site-has-exceeded-its-maximum-file-storage/5d08c255-3de2-491b-8e1c-d6b121a92272

    As it suggested, please ensure the OneDrive recycle bin and the Second-stage recycle bin are emptied in OneDrive online.

    If this step does not work, you need to contact Admin to increase your OneDrive storge.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.