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My bot in Teams has stopped responding to some users.

Inteligencia Irex 0 Reputation points
2024-05-30T17:16:41.31+00:00

For a few days now, my bot, which was developed in Python and configured in Azure with the MSTeams channel, has stopped responding to some users. When writing through Teams, the API does not register the user's input, and when checking in Azure, the Teams channel reports the problem "The tenant admin disabled this bot," but no permissions or access to the app have been modified.

I tried creating a new application, but the same thing happens; some users cannot converse with the bot. The strange thing is that those who previously could not converse with the old bot can now.

Is there any information from Microsoft about the problem? I have seen the same question in a Teams forum.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,627 questions
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
3,065 questions

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  1. Robin Sheng-MSFT 1,330 Reputation points Microsoft Vendor
    2024-05-31T06:43:33.0966667+00:00

    Hi @Inteligencia Irex

    Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to Teams Development which is not in our support scope. To better help you solve your problem, please add the Teams Development tag to your post. The following suggestions are for reference.

    1. Users and administrators can block robots: Please make sure that the user with the problem has not blocked interaction with the robot.
    2. Check the Teams version: Please check whether the Teams version of the user who is experiencing the problem is the same as your version or try to use the web version to check whether the problem exists.
    3. Check the Teams Admin Center: Please log in to the Teams Admin Center as an administrator, go to "Teams apps" > "Manage apps". Check that "App status" is displayed as "Not blocked" and manage permissions.
    4. Troubleshoot robot configuration issues: Please refer to this reference to troubleshoot robot configuration, or redeploy the robot.

    Thanks for your understanding and patience!

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