Identity verification is not possible. No more access to admin center as Global Administrator

Michael Lehmann 0 Reputation points

dear community

I have the problem that I can no longer log in to the Admin Center with my account because the account no longer exists in the Authenticator app.

More information required

Your organization needs more information about protecting your account > Next

Verifying your identity

There are only these two options

  • Confirm a request in my Microsoft Authenticator app > Not possible
  • Using a verification code > Not possible

I am the only Global Administrator. Who can help me?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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