Windows New Print Dialog Crashes

Question

We are currently rolling out Windows 11 and months ago learned that the new Print Dialog window crashed in Windows apps. Primarily from Photos and Snipping Tool. Most user across the web suggest reverting back to the Legacy Print Dialog window, but that does not work for all Windows apps. The legacy print dialog menu does not work for the Photos and Snipping Tool applications. It depends if the app is 32 or 64-bit; can't remember which way it goes.

A User logon script was created and pushed out via Group Policy. "Get-AppxPackage -Name Windows.PrintDialog | Reset-AppxPackage" which partially worked and allowed the new print dialog window to function in the Photos app. However, the new print dialog still does not work with the Snipping Tool, and thus the PrtScn button.

How can this be fixed?

Justin

Answer 1

After significant testing with Group Policy, we figured out that User Account Control Admin Mode has to be enabled. Yes, I know and don't ask. After enabling Admin Mode, the new Print Dialog screen appears. Later on, we started to have issues with other Windows built-in apps which showed an error, roughly stating that in order for Windows apps to work correctly, UAC must be enabled.

So, if you are having any issues with the built-in Windows apps, ensure UAC is enabled first.

Justin