How to log Quick Assist usage

Question

Quick Assist is installed on my environment by default on all Windows 10/11 devices.

We wanted to track what are all the systems/users are using Quick Assist before blocking this application. We didn't find Microsoft-Windows-QuickAssist/Operational log.

How to enable this log to track Quick Assist usage? Do we need to update any registry setting?

Answer 1

Refer to https://learn.microsoft.com/en-us/windows/client-management/client-tools/quick-assist

Microsoft logs a small amount of session data to monitor the health of the Quick Assist system. This data includes the following information:

• Start and end time of the session
• Errors arising from Quick Assist itself, such as unexpected disconnections
• Features used inside the app such as view only, annotation, and session pause

Note

No logs are created on either the helper's or sharer's device. Microsoft can't access a session or view any actions or keystrokes that occur in the session.

The sharer sees only an abbreviated version of the helper's name (first name, last initial) and no other information about them. Microsoft doesn't store any data about either the sharer or the helper for longer than three days.

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hth

Marcin

Answer 2

Refer to https://answers.microsoft.com/en-us/windows/forum/all/how-do-i-get-and-read-my-quick-assist-logs-on/2bd7ea98-438e-4913-babe-0d4f1d4f075e

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If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin