How to log Quick Assist usage

Tummala, Kishor 0 Reputation points
2024-05-31T14:56:42.2766667+00:00

Quick Assist is installed on my environment by default on all Windows 10/11 devices.

We wanted to track what are all the systems/users are using Quick Assist before blocking this application. We didn't find Microsoft-Windows-QuickAssist/Operational log.

How to enable this log to track Quick Assist usage? Do we need to update any registry setting?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Marcin Policht 16,005 Reputation points MVP
    2024-05-31T15:14:24.68+00:00

    Refer to https://learn.microsoft.com/en-us/windows/client-management/client-tools/quick-assist

    Microsoft logs a small amount of session data to monitor the health of the Quick Assist system. This data includes the following information:

    • Start and end time of the session
    • Errors arising from Quick Assist itself, such as unexpected disconnections
    • Features used inside the app such as view only, annotation, and session pause

    Note

    No logs are created on either the helper's or sharer's device. Microsoft can't access a session or view any actions or keystrokes that occur in the session.

    The sharer sees only an abbreviated version of the helper's name (first name, last initial) and no other information about them. Microsoft doesn't store any data about either the sharer or the helper for longer than three days.


    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin


  2. Marcin Policht 16,005 Reputation points MVP
    2024-05-31T16:54:18.8366667+00:00

    Refer to https://answers.microsoft.com/en-us/windows/forum/all/how-do-i-get-and-read-my-quick-assist-logs-on/2bd7ea98-438e-4913-babe-0d4f1d4f075e


    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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