To make Calls outseide of the company.

Iniobong Nkanga 1,691 Reputation points
2024-06-01T01:22:24.2733333+00:00

Hello 

 

Please i need your help on this issue. 

 

One of my user is having a problem making calls outside of his company. He has a license for Team Phone With calling plan, but he needs assistance setting up the ability to make calls outside of the company directory.

 

1. What are the requirement that must be met to make calls outside of his company?

2. What are the steps to set up the ability for him to make calls outside of his company?

 

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  1. JimmyYang-MSFT 49,886 Reputation points Microsoft Vendor
    2024-06-03T08:18:10.0266667+00:00

    @Iniobong Nkanga

    To make calls outside of the company directory using Team Phone with calling plan, the following requirements must be met:

    1. The user must have a valid license for Team Phone with calling plan.
    2. The user must have a phone number associated with their account.
    3. The user must have a calling plan that includes the ability to make calls outside of the company directory.
    4. The user's account must be configured to allow outbound calls.

    To set up the ability for the user to make calls outside of the company, follow these steps:

    1. Log in to the Microsoft Teams admin center.
    2. Click on "Users" in the left-hand menu.
    3. Find the user in question and click on their name.
    4. Click on the "Calling" tab.
    5. Under "Calling Plans", make sure the user has a calling plan that includes the ability to make calls outside of the company directory.
    6. Under "Phone numbers", make sure the user has a phone number associated with their account.
    7. Under "Voice policy", make sure the user's policy allows outbound calls.
    8. Save your changes. After following these steps, the user should be able to make calls outside of the company directory using Team Phone with calling plan.

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