I'm suddenly unable to log into Microsoft Entra & receive this error. What happened?

Question

{
  "sessionId": "b93dcd3abb9e4100aad9db77ff5282ae",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 2a46ca59-ac3b-4bf1-a6e5-0356d61b2300 Correlation ID: b52299f9-de1b-46a9-be59-14a9b1d8a184 Timestamp: 2024-06-02 22:47:38Z",
      "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
      "scopes": [
        "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"
      ]
    }
  ]
}

Answer 1

Hello George Abreu Jr,

Thank you for posting your query in the Microsoft Q&A Community.

I understand that you are not able to access the Azure portal with your user account.

From the error posted above, it shows your account doesnt exist in the tenant where you are trying to sign in to.

Something to check is if your account is a dual account and you are trying to authenticate with the wrong one. To check this, use an Incognito or InPrivate browser and see if your account is dual. Please note that this only apply or work account.

Another way to do this is to try forcing the authenticate by typing in portal.azure.com/the-tenant-id you are trying to authenticate to and see if you get the same error.

Let me know if this helps.

Babafemi

Answer 2

@George Abreu Jr Thank you for reaching out to us, review this QnA post - https://learn.microsoft.com/en-us/answers/questions/1377925/issue-while-logging-in-to-azure-entra-portal-aadst where my colleague posted a detailed answer on the above mentioned issue.

Let me know if you have any further questions, feel free to post back.