Account Locked Out Due To Overdue Invoice

Question

Hello. My Azure account has been removed due to an overdue invoice back in January. All other invoices since then has not required a payment. On the outstanding invoice it says 'don't need to take any action' so I didn't. I only just became aware of the account cancellation this morning. Upon logging in, I realized that the card on file is no longer active. I have now updated it with our new card.

I am trying to pay for the invoice but am no longer able to. Can you please reactive my account so that I can pay the outstanding invoice. I really need my account to be reactivated.

Answer 1

Hello Qtech International ,

Thanks for reaching out in the Microsoft Q&A!

I highly recommend contacting Azure support directly for further assistance. They can investigate the issue and provide specific solutions.

You can create a support ticket using the link : How to create an Azure support request.

Please let me know if you have further questions.

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