How to resolve the Google rejection due to no PTR from Outlook.com address.

Question

How to resolve the Google rejection due to no PTR from Outlook.com address.

Richard Donkin 1

I am trying to send an email to a Gmail account and the email is being rejected due to no PTR record. I have tried several times. It only happens with Gmail.

When sending the email from an outlook.com address I receive this message

"Your message was rejected by gmail-smtp-in.l.google.com for the following reason:

5.7.25 [213.120.69.25] The IP address sending this message does not have a

5.7.25 PTR record setup, or the corresponding forward DNS entry does not

5.7.25 match the sending IP. As a policy, Gmail does not accept messages

5.7.25 from IPs with missing PTR records. For more information, go to

5.7.25 https://support.google.com/a?p=sender-guidelines-ip

5.7.25 To learn more about Gmail requirements for bulk senders, visit

5.7.25 https://support.google.com/a?p=sender-guidelines. ffacd0b85a97d-35dd052e4fesi4357280f8f.289 - gsmtp"

Faery Fu-MSFT 19,751 Reputation points Moderator

2024-06-04T05:59:31.8166667+00:00

Hi @Richard Donkin ,

What's your account? An Outlook.com account or anything else? Does the problem occur on the client or on the web side?
Faery Fu-MSFT 19,751 Reputation points Moderator

2024-06-11T01:25:27.52+00:00

Hi @Richard Donkin ,

It has been a while and I am writing to see how things are going on with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.
Richard Donkin 1 Reputation point

2024-06-11T06:10:05.1866667+00:00

Thank you. The problem has gone away.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.