Got error " We couldn't connect your data" when connecting chat playgroup's own data source

superbunny1025 15 Reputation points
2024-06-03T14:48:42.4633333+00:00

Hi MSFT team,

I was using chat playground in azure openai studio. I add the data source using files (only 2 small HTML files with less than 100kb) saved in a blob storage container. I have all the open ai and ai search resources set up correctly. But i saw the error message saying "We couldn't connect your data. An unexpected error occurred while processing your data. Please try again." Previously, i could be able to set up the data source using the same approach without any issue. Now i cannot do it using the same approach and i was wondering if there is anything wrong in the indexing process?

PS. I saw someone reports similar issue in ticket: https://learn.microsoft.com/en-gb/answers/questions/1690860/we-couldnt-connect-your-data-error-in-azure-openai . Did you change some of your data indexing process so it impact a wide range of users?

Thanks.

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  1. Miguel Fernández Corral 190 Reputation points
    2024-06-03T16:02:45.4533333+00:00

    Hello, did you review the CORS settings in your storage account? Maybe the data is not public and should be.

    Another possible Issue is a temporary service problem.

    Regards,

    Miguel.


  2. YutongTie-MSFT 47,676 Reputation points
    2024-06-03T19:21:45.3966667+00:00

    Thanks for reaching out to us and reporting this issue, I see several threads reporting this issue, to help you out of this issue soon -

    • Please share the HAR file to us so that we can get more details.
    • We will escalate this issue to product team for investigation, will update here if any response we receive.
    • I am happy to enable you a free ticket to investigate this issue at the meantime.

    I hope this helps!

    Regards,

    Yutong


  3. Syed Ahmed 0 Reputation points
    2024-06-04T09:13:02.9466667+00:00

    Hi, the issue has been resolved, I believe it's the Microsoft backend issue.


  4. superbunny1025 15 Reputation points
    2024-06-05T15:34:08.92+00:00

    Update:

    The indexing process still has the error that the vector search fields cannot be automatically correctly created when using the azure openai chat playground portal (data source: azure blob storage). Saw the following error and multiple people reports the same issue:

    https://learn.microsoft.com/en-us/answers/questions/1691429/error-message-displayed-in-azure-openai-studios-on

    An error occurred when calling Azure Cognitive Search: Azure Search: Please assign a proper column/field for vector search. It should be of type Collection(Edm.Single)

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  5. superbunny1025 15 Reputation points
    2024-06-10T14:26:02.4566667+00:00

    Update: issue solved.

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