My subscription was canceled automatically

Question

I received an email saying my subscription was canceled, but I didn't cancel it. When I try to reactivate it, I get an error message saying to contact support. I tried creating a support ticket, but that also gave me an error.

Answer 1

Hello @Shinya Thank you for reaching out to us on Microsoft Q&A platform. Sorry for the inconvenience this must have caused!

Based on the information shared, I understand that you received an email about Azure subscription being cancelled and you are unable to create a support ticket to re-activate your subscription. This issue requires investigation by Azure subscription management support team at your account level. They can be reached only through a support request. Since you are unable to create a support request, I suggest you try the following options:

Here is the link https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create a support ticket. OR

Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

OR

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

Hope this helps!

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