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Hello,
Can anybody help me solving the Android BYOD Intune enrollment issue.
Getting following on my android screen.
Everything is latest and device is factory reset . So I do not think anything wrong on the device side. Must be something from Intune portal is not helping.
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@testuser7, Thanks for posting in Q&A.
From your description, I know you got some error on Android enrollment.
Here are some suggestions you can try to see if it can fix the issue.
Method 1: Chech if there exist enrollment restrictions in Intune portal.
Method 2: Check whether the device storage less than 8gb, if yes, please clear the device storage to make it more than 8gb.
Method 3: Check if any work profile existing on this device. Remove it and try again:
1.Go to Settings->Passwords & Accounts
2.Find Work Tab
3.Remove Work Profile and enroll again.
Method 4: Use adb tool to see if any profile existing and delete it.
1, Use adb tool to list the account situation on your phone:
adb shell pm list users
https://learn.microsoft.com/en-us/dual-screen/android/emulator/adb
2, If any existing work profile existing, use adb shell pm remove-user to delete this work profile on your device and enroll again.
Method 5: Reset the device if possible. Then do the re-enroll.
Hope the above suggestions can help.
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thank @ZhoumingDuan-MSFT but all your suggestions are validated already.
No help. Factory reset Device is just not enrolling.
@testuser7, Thanks for your reply.
For the device, it we factory reset the device, and the issue still persists, the issue is strange. I think it needs to do log analysis to see if more finding can be found. Please open case to help on it. Here is a link with the steps to open case for your reference:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for your kind understanding.
Actually it was UX issue on certain android phones. User is no seamlessly transitioning to the newly created "work container" and might treat it like some error.
I do have one quick validation, though.
Is passwordless phone-signin (PSI) on android Intune BYOD enrolled devices possible on the work-container ?
I tried several times but it failed everytime.
Thanks