Android BYOD Intune enrollment issue.

testuser7 271 Reputation points


Can anybody help me solving the Android BYOD Intune enrollment issue.

Getting following on my android screen.

Everything is latest and device is factory reset . So I do not think anything wrong on the device side. Must be something from Intune portal is not helping.

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Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
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  1. ZhoumingDuan-MSFT 9,790 Reputation points Microsoft Vendor

    @testuser7, Thanks for posting in Q&A.

    From your description, I know you got some error on Android enrollment.

    Here are some suggestions you can try to see if it can fix the issue.

    Method 1: Chech if there exist enrollment restrictions in Intune portal.

    User's image

    Method 2: Check whether the device storage less than 8gb, if yes, please clear the device storage to make it more than 8gb.

    Method 3: Check if any work profile existing on this device. Remove it and try again:

    1.Go to Settings->Passwords & Accounts

    2.Find Work Tab

    3.Remove Work Profile and enroll again.

    Method 4: Use adb tool to see if any profile existing and delete it.

    1, Use adb tool to list the account situation on your phone:

    adb shell pm list users

    2, If any existing work profile existing, use adb shell pm remove-user to delete this work profile on your device and enroll again.

    Method 5: Reset the device if possible. Then do the re-enroll.

    Hope the above suggestions can help.

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  2. testuser7 271 Reputation points

    thank @ZhoumingDuan-MSFT but all your suggestions are validated already.

    No help. Factory reset Device is just not enrolling.

  3. testuser7 271 Reputation points


    Actually it was UX issue on certain android phones. User is no seamlessly transitioning to the newly created "work container" and might treat it like some error.

    I do have one quick validation, though.

    Is passwordless phone-signin (PSI) on android Intune BYOD enrolled devices possible on the work-container ?

    I tried several times but it failed everytime.


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