Android BYOD Intune enrollment issue.

testuser7 271 Reputation points
2024-06-03T21:00:29.1666667+00:00

Hello,

Can anybody help me solving the Android BYOD Intune enrollment issue.

Getting following on my android screen.

Everything is latest and device is factory reset . So I do not think anything wrong on the device side. Must be something from Intune portal is not helping.

User's image

User's image

Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
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  1. ZhoumingDuan-MSFT 9,790 Reputation points Microsoft Vendor
    2024-06-04T05:24:52.6666667+00:00

    @testuser7, Thanks for posting in Q&A.

    From your description, I know you got some error on Android enrollment.

    Here are some suggestions you can try to see if it can fix the issue.

    Method 1: Chech if there exist enrollment restrictions in Intune portal.

    User's image

    Method 2: Check whether the device storage less than 8gb, if yes, please clear the device storage to make it more than 8gb.

    Method 3: Check if any work profile existing on this device. Remove it and try again:

    1.Go to Settings->Passwords & Accounts

    2.Find Work Tab

    3.Remove Work Profile and enroll again.

    Method 4: Use adb tool to see if any profile existing and delete it.

    1, Use adb tool to list the account situation on your phone:

    adb shell pm list users

    https://learn.microsoft.com/en-us/dual-screen/android/emulator/adb

    2, If any existing work profile existing, use adb shell pm remove-user to delete this work profile on your device and enroll again.

    Method 5: Reset the device if possible. Then do the re-enroll.

    Hope the above suggestions can help.

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  2. testuser7 271 Reputation points
    2024-06-04T11:10:09.46+00:00

    thank @ZhoumingDuan-MSFT but all your suggestions are validated already.

    No help. Factory reset Device is just not enrolling.


  3. testuser7 271 Reputation points
    2024-06-05T12:19:29.5133333+00:00

    @ZhoumingDuan-MSFT

    Actually it was UX issue on certain android phones. User is no seamlessly transitioning to the newly created "work container" and might treat it like some error.

    I do have one quick validation, though.

    Is passwordless phone-signin (PSI) on android Intune BYOD enrolled devices possible on the work-container ?

    I tried several times but it failed everytime.

    Thanks

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