employee can't get access to onenote

Iniobong Nkanga 1,691 Reputation points


Please i need your help on this issue.

There is one folder in one note called "manual" that our new Director can't access.

A Microsoft file hosting and synchronization service.
903 questions
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,010 questions
OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,166 questions
SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
2,863 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Jiajing Hua-MFST 6,510 Reputation points Microsoft Vendor

    Hi @Iniobong Nkanga

    Are these notebooks stored and shared from OneDrive?

    How did you insert "manual" folder? Did you use any 3rd-party add-in to insert?

    What's the prompted message or error when the Director try to open this folder in notebook?

    Besides, where is the "manual" folder stored? Such as OneDrive online or others?

    • If it is stored on OneDrive, you may sign admin account, run following diagnostics within the tenant in Microsoft 365 Admin Center to identify possible issues that affect user access. https://aka.ms/PillarCheckUserAccess
    • Or you go to your OneDrive online > In the upper right corner, click "Settings" > “OneDrive Settings” > In the upper left corner, click “Return to classic OneDrive" > Find and right-click on the shared Excel file > Share > Shared with. Ensure that user/group has enough permission to access this folder.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.