Can't move a folder between 2 shared mailboxes

Kaberia David 20 Reputation points
2024-06-04T11:41:35.4633333+00:00

I have a folder in one mailbox (Let's call it mailbox A). I have a need where I want the folder and contents to be moved to a different mailbox (Mailbox B).

When I try to drag and drop, or right-click and move, I get the error "You can't move folders to or from the selected shared folder, but you can move individual items to and from there".

I'm using new outlook. The mailboxes are from a company domain.

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What could be the issue? Is there a way I can move this folder?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Outlook
Outlook
A family of Microsoft email and calendar products.
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Accepted answer
  1. ChristyZhang-MSFT 21,591 Reputation points Microsoft Vendor
    2024-06-05T02:50:05.8866667+00:00

    Hi @Kaberia David ,

    Welcome to our forum!

    As i know, we can move folders within one mailbox but not between two mailboxes in New Outlook for Windows. I notice that you want to move a folder to the shared mailbox, as a workaround, you can create a same folder in the shared mailbox, then press Ctrl+A to select all emails in the original folder and drag them to the same folder in shared mailbox.

    Hope to help you!


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