Reset Microsoft Authenticator for admin on SharePoint development

Question

Hi all,

I'm locked out of my SharePoint Development site (Renewable E5 subscription).
I have 2-factor authentication with Microsoft authenticator, but my phone died so I cannot login anymore.

Since this is a development site I'm the only user with admin rights.

Is there a way to reset Microsoft authenticator, or reset the complete development site?

Kind regards

Answer 1

When you log in SharePoint with the account, click "I can't use my Microsoft Authenticator app right now".

If you added phone as authenticator method before, then click Text XXXXXX to authenticate with phone.

If you did not add phone as authenticator method before, you need to contact Microsoft Customer Support Services (CSS) via telephone so that a dedicated Support Professional can assist you in a more efficient manner. Please be advised that you might be charged for phone support service.  Please go to the website to find related number and call it to create a new Phone Service Request to Microsoft Phone Support team.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.