My computer isn't working

Question

When I reset my computer, it isn't working. It tries to download windows 10 but it is pause on %64. When I open pc , it close automatically. Can you help me for this?

Answer 1

Hello Mirmiga,

Thank you for posting in Q&A forum.

It sounds like you are experiencing issue with the Windows 10 installation process.

Here are a few troubleshooting steps you can try:

1. Check your internet connection: Make sure your computer is connected to a stable internet connection. Slow or intermittent internet connectivity can cause the installation process to pause or fail.
2. Restart your computer: Try restarting your computer and see if the installation process resumes. If it doesn't, try the next step.
3. Disable any antivirus or firewall software temporarily and try the update process again.
4. If the update process is still stuck at 64%, try running the Windows Update Troubleshooter. You can find this by going to Settings > Update & Security > Troubleshoot > Windows Update.
5. Use the Windows 10 installation media: You can create a bootable USB drive or DVD with the Windows 10 installation media and use it to repair or reinstall Windows 10. You can download the Windows 10 installation media from the Microsoft website.
6. If none of these steps work, you may need to perform a clean install of Windows 10. Please note that this will erase all data on your computer, so be sure to back up any important files before proceeding.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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