I lost my access to Authenticator app

Аліна Барашкіна 0 Reputation points
2024-06-04T15:37:40.1633333+00:00

Hello!

Currently I can't log into my Facebook account from another device because it asks me for a code in the Microsoft 2F app which I can't get because I don't have access to the app because my phone was stolen and when I downloaded all the data to the new phone, access to the two-factor authentication program was not transferred to the new phone in iCloud keys.

Now in the application I do not have any access to accounts.

Can I renew access on the new phone because I can lose access to my Facebook account?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Mini Flora 0 Reputation points
    2024-06-04T15:47:59.0533333+00:00

    You don't necessarily need to renew access to your Facebook account on a new phone. You can simply log in to your existing account on the new device. Here's what you can do:

    Install the Facebook App: Download and install the Facebook app from the app store on your new phone.

    Log in with your Credentials: Open the app and enter your Facebook email address or phone number along with your password.

    1. Two-Factor Authentication (Optional): If you have two-factor authentication enabled, you might need to enter a code that will be sent to your email or phone number.

    In case you can't remember your password or no longer have access to the phone number associated with the account, you can recover your account using Facebook's account recovery process. This will involve verifying your identity through an alternate email address or trusted contacts. You can find the account recovery page here: [Facebook recover account ON facebook.com]

    By following these steps, you should be able to access your Facebook account on your new phone without losing access.