Perdi meu acesso ao administrador global

Suporte CBP 0 Reputation points
2024-06-04T16:04:41.36+00:00

Perdi meu acesso ao administrador global

Quando clico para conectar, ele leva ao APP Microsoft Authenticator, só que não habilitamos no celular essa opção.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Akhilesh 6,740 Reputation points Microsoft Vendor
    2024-06-06T07:24:38.59+00:00

    Hi @Suporte CBP

    Thank you for posting this in Microsoft Q&A!

    I understand that you are unable to access your global admin account.

    You can try to reset the password for the global admin account. To do this, go to the Azure AD sign-in page and click on the "Can't access your account?" link. Follow the prompts to reset the password for the global admin account.

    If you are still unable to access the global admin account, please reach any other global admin in your tenant and ask to reset the password and re-register the MFA.

    If you have one account with admin role and if you are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team, you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Hope this helps. Do let us know if you any further queries.
    Thanks,

    Akhilesh.


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