Problema para acessar a conta

Júlia Sena 0 Reputation points

Estou tentando acessar a minha conta de estudante do teams pelo celular, mas infelizmente não estou conseguindo. Quando tento fazer o login é solicitado um código do authenticator, porém ao acessar o authenticator também é solicitado um outro código, porém não consigo nem logar a conta no authenticator. 

Qual seria a solução?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,882 questions
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2 answers

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  1. JiSheng-MSFT 860 Reputation points Microsoft Vendor

    Hi @Júlia Sena

    Currently, the Q&A forum only supports English. In order to help you solve problems better, please send posts in English. Thanks for your understanding and support.

    It is recommended that you go to the "Additional Security Verification" page: Under "Security Information", delete the authenticator.

    You can also sign in to the Microsoft 365 admin center using your administrator credentials and follow the steps below to turn off Authenticator.

    • Go to the Users > Active Users page.
    • Select the user account for which you want to turn off Authenticator validation.
    • In the user details pane, click the Manage Multi-Factor Authentication link.
    • In the Multi-Factor Authentication page, select the user account again.
    • In the right pane, click the Disable link next to the Authenticator App option.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. Júlia Sena 0 Reputation points

    O problema persiste pois não consigo alterar nada, porque não tenho acesso a conta.