How do I log into my O365 account without the recovery phone or authenticator?

Question

I am the only administrator of a business account and I cannot log in to it as the authenticator says action required and I do not have access to the recovery phone.

I have the correct password and I have access to the recovery email address originally set, but everything leads to authenticating using the mobile number stored in the account, which I no longer have access to.

Every support and contact method requires you to be logged in to get to it, even the support telephone number wont let me get through to anyone without authenticating via the mobile number that I cant get to.

I have access to the user account used in the tenant, but there is no way of raising a support request using that account. I can also confirm the payment details being used to pay for the subscription and can validate via DNS records if required.

I just cannot find a way to start a support case for someone to help me.

Any help would be appreciated.

Tony

Answer 1

you need ask AAD admin to reset MFA so next time when you login it will allow you setup MFA again.

PFA screenshot for steps which you can share with your admin.

Please accept as answer if it helped.