Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
2,645 questions
Failed when trying to load file to vector store.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Eugene
10
Reputation points
I'll trying to upload .pdf files to vector store, and it's failed any time in 80%. But with OpenAi it is ok. On the screenshot I was trying to upload 2 files, and one only one of them is upload successfully, but the second is not (the result was the same when I try to load only one file)
Also nevermind, if it failed or not, vector store will have an id of this file and assistant will try to search the information in it. It is very strange, that API save a non-valid file to vector store. Any ideas how to fix it?
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
AshokPeddakotla-MSFT 30,511 Reputation points2024-06-05T14:23:57.99+00:00 Eugene Greetings & Welcome to Microsoft Q&A forum!
To troubleshoot this issue, I would recommend checking the file format and ensuring that it is in a valid format that can be uploaded to the vector store. Additionally, you may want to check the file size and ensure that it is within the limits allowed by the vector store. See upload limit for details.
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Eugene 10 Reputation points
2024-06-06T06:07:34.8033333+00:00 Two valid .pdf files, 1 and 6 Mb. I repeat that I can download each file to OpenAI vector store without problems, but not to Azure OpenAI.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 37%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Martin Kaiser 0 Reputation points2024-06-06T14:05:38.6066667+00:00 I have a similar issue, the small file (200kb) goes through smoothly, and 300kb file doesn't. I also tried to convert the file to pdf/a, also didn't work
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 67%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUE%3C/text%3E%3C/svg%3E)
Uckert, Erik AVL/DE 0 Reputation points2024-06-12T14:45:46.3833333+00:00 Same here - Files up to 4MB passes through, larger files are failing.
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AshokPeddakotla-MSFT 30,511 Reputation points
2024-07-12T13:27:27.88+00:00 Hello All,
Apologies for the delayed response. For a deeper investigation and immediate assistance on this issue, please file a support request @ https://aka.ms/azsupt?
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