Intune Remote Help: getting error after logging in "it looks like you have signed in with the wrong account". I never receive the About Your Privacy screen where you can click Accept to launch the app.

Question

I can log into Remote Help on laptop if I am signed in with my Microsoft Account. However I am logged in using a local account. I am prompted to enter my MS account credentials, from here I should get a "about your privacy" pop up where I would choose Accept to launch. I never get this screen when I am logged in as a local account on my laptop.

Answer 1

@Tom Dastalfo, Thanks for posting in Q&A.

From the error message, it is difficult to find the cause. There is no helpful information I can share with you. So, it is suggested to create an online support ticket to get more help. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding.

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