Intune Remote Help: getting error after logging in "it looks like you have signed in with the wrong account". I never receive the About Your Privacy screen where you can click Accept to launch the app.

Tom Dastalfo 0 Reputation points
2024-06-05T14:34:05.1666667+00:00

I can log into Remote Help on laptop if I am signed in with my Microsoft Account. However I am logged in using a local account. I am prompted to enter my MS account credentials, from here I should get a "about your privacy" pop up where I would choose Accept to launch. I never get this screen when I am logged in as a local account on my laptop.

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. ZhoumingDuan-MSFT 10,185 Reputation points Microsoft Vendor
    2024-06-06T06:15:56.76+00:00

    @Tom Dastalfo, Thanks for posting in Q&A.

    From the error message, it is difficult to find the cause. There is no helpful information I can share with you. So, it is suggested to create an online support ticket to get more help. Here is the support link:

    https://learn.microsoft.com/en-us/mem/get-support

    Thanks for your understanding.

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