Troubleshooting Teams not installing on AutoPilot PCs

Question

Hello all. We just found 4 pcs that are not installing Teams as part of the Office suite after user enrollment. Teams is included in the MS365 Apps (Office) we are deploying. All the other apps in the suite install fine, as do all other apps we have standard on our AutoPilot systems. When troubleshooting on a system from Intune console, it shows no failures and in fact, MS365 suite shows up as installed fine. However it's still missing Teams. Does anyone know which log on the local PC might track this?

Also some others in the past did have this, but it was because they were located in Europe where MS stopped bundling Teams with the office suite. We are in the USA.

Answer 1

@Courtney Regan, Thanks for posting in Q&A.

I have done some research about this issue, here are some suggestions you can refer to fix this issue.

1.Sync, and wait for a while, then restart the device to check whether Teams can install successfully.

2.Try to unassign the Microsoft Apps and re-assign the Microsoft 365 Apps in Intune.

3.Troubleshoot the app deployment refer the following link:

https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#deployment-details

4.I find there's changes in Microsoft Teams. New installations of Microsoft 365 and Office 365 will include Teams only if a Teams service plan is in place.

https://learn.microsoft.com/en-us/deployoffice/teams-install#feature-and-quality-updates-for-microsoft-teams

Please check if we have Team service plan. If not, as a workaround, try to deploy the app separately. remove the Teams from M365 Suite and deploy it as a standalone app by Intune.

Please try above information, if there is any update, feel free to let me know.

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