i am trying to sign in to my mothers account, but when i do, it says that the account doesn't exist. However when i try to make a new account with my mothers email, it says that there is an account that exists with that email.

Question

Hello,

I am trying to sign in to my mothers account, but when I do, it says that the account doesn't exist. However when I try to make a new account with my mothers email, it says that there is an account that exists with that email.

I checked my mothers email to see if Microsoft sent anything to her and they did. The email said that "Someone started a process to replace your security info for the Microsoft account," I didn't think much of it cause me nor my mam were able to remember her password so I changed it. But then that "Your security info will be info will be replaced with m2manxsh2@mcgg.fun," and I got the same email but with a different email "m2year513z@mcgg.fun."

So I was wondering if this email is a Microsoft email, or if someone hacked my mams account.

One last thing, when i tried to sign in from xbox it said "name@gmail.com is already being used with another Microsoft account"

Thank you in advance.

Answer 1

Hello @Erika P Thank you for reaching out to us on Microsoft Q&A platform.

I see that your question is related to Microsoft Account not about Azure Site Recovery. Microsoft Account related questions are not monitored on Microsoft Q&A platform. The supported products are listed over here https://docs.microsoft.com/en-us/answers/products (more to be added later on).

I'm just trying to guide you on how to get support regarding your question.

Go to https://support.microsoft.com/en-us/home/contact Enter your question on this page and click "Get Help" or click "Contact Support" at the bottom of the page.

Hope this helps!

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