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This action couldn't be performed because Office doesn't recognize the command it was given

Anthony Garcia 0 Reputation points
2024-06-05T21:05:27.34+00:00

Has anyone seen this error? "This action couldn't be performed because Office doesn't recognize the command it was given"

This is for an Excel file I cant open in the Start search menu but can open it through the web browser while right-clicking on it.

Excel
Excel
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
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SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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  1. Emi Zhang-MSFT 23,906 Reputation points Microsoft Vendor
    2024-06-06T02:32:28.5166667+00:00

    Hi,

    What is the Start search menu? Could you provide a screenshot about the menu.

    Did the file located in SharePoint folder or local folder?

    Please be a bit more precise to explain your problem or you can upload a screenshot so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.

    If the response is helpful, please click "Accept Answer" and upvote it.

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  2. Yanli Jiang - MSFT 24,356 Reputation points Microsoft Vendor
    2024-06-14T09:49:25.1266667+00:00

    Hi @Anthony Garcia ,

    I tested it in my environment and it did not reproduce your problem. The file can be opened in the Office client. Let's do some troubleshooting:

    1, From a SharePoint perspective, the file can be opened from the browser, there is nothing wrong with the file itself, and there is nothing wrong with the account permissions. Make sure the Windows, SharePoint, and Office client accounts are the same.

    2, Please try left clicking on another office file to see if the same error is reported.

    3, Remove the file from the start list and try it again to see if the error still occurs.

    4, See if the same error occurs when you open the file directly from SharePoint using the office client.

    5, Repair office client and try again.

    6, If the problem still exists, it is likely to be the cause of Windows. As a SharePoint engineer, who is not good at Windows. It is recommended that you add the relevant tag so that the thread can be seen by Windows experts. I would also suggest you try reset default apps to see if the problem persists.

    Have a nice day! :-)

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