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SCCM update hotfix failed - Sync to download update failed with Generic failure"

Chong 866 Reputation points
2024-06-06T04:06:10.32+00:00

Hi,

I have a SCCM 2309 server want to update latest patch. As the server cannot connect to internet, I follow this documents to download and import the patch:

Updating Configuration Manager in Offline Mode with the Service Connection Tool - Microsoft Community Hub

After import, I can see the patch is "Available to download", however, when I start to download the patch, it have error "Sync to download update failed with Generic failure"

Image

Any idea to fix this?

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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Microsoft Configuration Manager
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  1. AllenLiu-MSFT 45,156 Reputation points Microsoft Vendor
    2024-06-06T07:32:24.0266667+00:00

    Hi, @Chong

    Thank you for posting in Microsoft Q&A forum.

    First, make sure your Service connection point is in Offline mode.

    Then, what does the log dmpdownloader.log say when the download fail?

    And which switch did you use when run ServiceConnectionTool.exe -connect? Did you use -downloadhotfix? Have we verified the download is successful in the ServiceConnectionTool.log?

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

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