Teams No Audio

Iniobong Nkanga 1,691 Reputation points


Please i need your help on this issue.

Our client is having issues with Teams Phone calls and no audio. This issue started on 6/4 and has been on and off. Are there any Teams related issues that are affecting audio via a Teams call?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. LiweiTian-MSFT 15,600 Reputation points Microsoft Vendor

    Hi @Iniobong Nkanga

    Based on your description, we recommend that you use Call Quality Dashboard (CQD) to help analyze call quality issues for users within your organization.

    The Microsoft Call Quality Dashboard (CQD) - - shows call and meeting quality, at an org-wide level, for Microsoft Teams, and Skype for Business Server.

    CQD is designed to help Teams admins, Skype for Business admins, and network engineers monitor call and meeting quality at an org-wide level. You'll use CQD to help you optimize your network to drive performance quality. When you need to look into call and meeting information for a specific user, use CQD data in conjunction with per-user call analytics.

    For example, using CQD, you can determine that a user's poor call quality (which you observed using per-user call analytics) is due to a network issue that also affects many other users. CQD captures both the individual call experience and the overall quality of calls made using Teams or Skype for Business. With CQD, overall patterns may become apparent, so network engineers can make informed assessments of call quality. CQD provides reports of call quality metrics that give you insight into overall call quality, server-client streams, client-client streams, and voice quality SLA.

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