Cannot access my company email

Syahirah Azri 0 Reputation points

I am writing to report a problem with accessing my company email. I have been unable to log in to my account since yesterday morning. I have tried restarting my computer and phone also clearing my browser cache, but the issue persists. Due to this issue, I cannot access my work to company email.

It is also related to issues logging in using the authenticator app. I am putting in the correct email and password then the "Approve sign in request" pops up where it shows me the 2 digit numbers. I log into the authenticator app and nothing is popping up which leads to me not getting the "Are you trying to sign in?" option where I type in the 2-digit numbers.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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