Authenticator not showing number in app; I am the admin, how to resolve?

admin lmtd 5 Reputation points

Title, and moreover when I try the helpdesk it requires me to login to start a former helpdesk requirement. Great design. Nevertheless, I am the admin, I have the credentials but the authenticator is not showing anything when prompted to do so.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,894 questions
{count} vote