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How to fix Error Code: 53003 and all global admin has nog access to portal.azure.com

Anonymous
2024-06-07T12:34:35.7766667+00:00

Error Code: 53003

Request Id: bde07965-7efd-497b-b123-6ace7f6c2900

Correlation Id: 0fc48080-88f5-44d2-ba8c-bfeab5e6e7b2

Timestamp: 2024-06-07T12:29:00.386Z

App-naam: Azure Portal

App-id: c44b4083-3bb0-49c1-b47d-974e53cbdf3c

IP-adres: 95.97.69.122

Apparaat-id: 824028d4-1ae3-4b7e-8911-6484fec58caa

Apparaatplatform: Windows 10

Apparaatstatus: Managed

After research i cant contact microsoft support the are unavailable by phone.

Can a microsoft support engineer contact us?

Microsoft Security Microsoft Entra Microsoft Entra ID
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  1. Akhilesh Vallamkonda 15,320 Reputation points Microsoft External Staff Moderator
    2024-06-10T09:12:18.7866667+00:00

    Hi @Dennis Schiphorst

    Thank you for post!

    It seems that you are encountering an error code 53003 while trying to access the azure portal, cause of Error is has been blocked by Conditional Access policies in Entra ID.

    If all admins are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    If the above steps are not work, please let us know we will help you on further.

    Hope this helps. Do let us know if you any further queries.

    Thanks,

    Akhilesh.

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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